Privacy Policy – DOD Fireplace Installations

1. Personal Information We Collect

We collect personal data in the following contexts:

• Website & Forms: When you provide your name, phone number, or email for quotes or inquiries.

• SMS Consent: If you opt in to receive SMS messages, we record your phone number and consent.

• Website Usage: We use cookies and analytics tools to understand site usage (e.g., IP address, browser, referral source).

2. How We Use Your Information

Your data is used for:

• Communication: Responding to inquiries and providing services.

• SMS Messaging: Sending messages you request—appointment reminders, updates, or promotional offers—only with your consent.

• Website Optimization: Improving user experience and site performance.

3. Privacy of SMS Opt-in Data

We strictly commit that phone numbers or SMS consent data are not shared with third parties—this includes partners, affiliates, or marketing lists. Only our internal team accesses this data, ensuring privacy and compliance.

4. Types of SMS Messages We Send

• Informational: Service updates, appointment reminders.

• Promotional (only if opted in): News, specials, or service offers.

Every SMS includes:
“Reply STOP to unsubscribe; HELP for help; Message & data rates may apply. Frequency varies.”

5. Consent (Opt-in & Opt-out)

• We collect express written consent, such as a checkbox on our contact form that is unchecked by default. It reads:

  “I agree to receive SMS updates from DOD Fireplace Installations. Reply STOP to unsubscribe. Message & data rates may apply.”

• You can opt out at any time by replying STOP.

• To seek help, reply HELP.

6. Compliance with RingCentral & TCR Guidelines

• We comply with RingCentral’s SMS/MMS policies and Campaign Registry (TCR) requirements, including having this Privacy Policy accessible on our website.

• Messages are limited to 50 per number per minute, or we’ll request a High Volume add-on.

• No purchasing or sending SMS to third-party lead lists—only to users who have provided valid consent.

7. Data Security & Retention

• SMS data (phone numbers, consent records) is stored securely and retained only as long as necessary to fulfill its purpose or to comply with legal obligations.

• Access is restricted to authorized personnel within our team.

8. Changes to This Policy

We may update this Privacy Policy periodically. The current version will always be available on our website. Commitment to transparency and compliance remains a priority.

9. How to Contact Us

For questions, data access, or to exercise your privacy rights:

• Visit our Contact Us page, or

• Email us at info@dodinstallations.com